Privacy Policy

Last updated: July 17, 2026

Introduction

Truform AI Group, LLC, doing business as TrueDouble (“TrueDouble,” “we,” “us,” or “our”), operates the TrueDouble Platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following categories of personal information:

• Account information: first name, last name, email address, and password when you create an account.
• Phone number: when you add a phone number for verification or two-factor authentication (2FA).
• Organization information: organization name, billing details, and membership roles.
• Usage data: pages visited, features used, timestamps, IP address, browser type, and device information collected automatically.
• Communication data: messages you send through the platform, support requests, and contact form submissions.

How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account.
• To provide, maintain, and improve the Service.
• To send transactional SMS messages (verification codes, 2FA codes, and security alerts). See our SMS Messaging Terms for details.
• To send email notifications related to your account and activity.
• To process billing and payments.
• To respond to your support inquiries.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations.

SMS & Phone Number Data

When you provide your phone number, we use it solely for:

• Sending verification codes to confirm your phone number.
• Sending two-factor authentication (2FA) codes during login.
• Sending security-related confirmation codes (enable/disable 2FA, unlink phone).

We do not use your phone number for marketing or promotional messages. We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is stored securely and retained only as long as it is associated with your account. You may remove your phone number at any time from your Profile Settings.

Data Sharing & Third Parties

We do not sell your personal information. We may share your data with:

• Service providers: third-party companies that help us operate the Service (e.g., cloud hosting, SMS delivery via Azure Communication Services, payment processing via Stripe). These providers process data only on our behalf and are contractually obligated to protect it.
• Legal compliance: when required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your data may be transferred to the successor entity.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/HTTPS), secure password hashing, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data.
• Opt-out of SMS: reply STOP to any SMS message, or remove your phone number from Profile Settings.

To exercise any of these rights, contact us at support@truedouble.com.

Cookies & Tracking

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising or tracking cookies. Analytics data, if collected, is used solely to improve the Service.

Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@truedouble.com