SMS Messaging Terms

Last updated: July 6, 2026

Program Description

Truform AI Group, LLC, doing business as TrueDouble (“TrueDouble,” “we,” “us”), operates the TrueDouble Platform and sends SMS text messages to users who have opted in to receive them. Messages are transactional and security-related only — we do not send marketing or promotional SMS. The types of messages you may receive include:

• Phone number verification codes
• Two-factor authentication (2FA) login codes
• Account security action confirmations (enable/disable 2FA, unlink phone number)

Opt-In & Consent

You must explicitly opt in to receive SMS messages from TrueDouble. By providing your phone number and completing one of the actions below, you consent to receive transactional SMS messages from us:

• Adding a phone number: entering your phone number on the Profile Settings page, clicking “Save,” and confirming in the dialog that a verification code will be sent to your number.
• Enabling two-factor authentication: initiating the 2FA setup from the Security Settings page, which sends a verification code to your confirmed phone number.
• Logging in with 2FA: if two-factor authentication is enabled on your account, a verification code is sent to your phone during sign-in.

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you agree to receive SMS messages from TrueDouble at that number.

Message Frequency

Messages are sent only when triggered by your action. We do not send recurring or scheduled messages. Typical frequency is 1–5 messages per session, depending on the actions you perform (e.g., verifying a phone number, logging in with 2FA).

Message & Data Rates

Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan.

Sample Messages

Below are examples of the SMS messages you may receive from TrueDouble:

• TrueDouble: Your phone verification code is 123456. Reply STOP to opt out, HELP for help. Msg & data rates may apply.
• TrueDouble: Your login verification code is 123456. Reply STOP to opt out, HELP for help. Msg & data rates may apply.
• TrueDouble: Your code to enable 2FA is 123456. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

How to Opt Out

You can opt out of receiving SMS messages at any time by:

• Replying STOP to any message received from TrueDouble.
• Removing your phone number from your Profile Settings.
• Disabling two-factor authentication on the Security Settings page.

After opting out, you will no longer receive SMS messages from us. Note that disabling SMS-based 2FA may reduce the security of your account.

Help

For assistance, reply HELP to any message or contact us at support@truedouble.com.

Privacy

Your phone number and SMS data are handled in accordance with our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes.

Changes to These Terms

We may update these SMS messaging terms from time to time. Continued use of our SMS services after changes are posted constitutes your acceptance of the updated terms.